Shipping Policy

We carefully prepare each order to ensure your gua sha ritual begins with the best experience possible.

Processing Time

Orders are processed within 1–3 business days after payment confirmation. Once your order has been shipped, you will receive a confirmation email with tracking information when available.

Shipping Times

Delivery times vary depending on your location and shipping method selected at checkout. Estimated delivery times are provided as a guideline and are not guaranteed, as delays may occur due to carriers, customs, weather conditions, or other circumstances outside of our control.

Order Tracking

Once your order has been shipped, you are responsible for monitoring your tracking information and ensuring someone is available to receive the package if required.

Incorrect Shipping Information

Please ensure all shipping details are accurate before completing your purchase. We are not responsible for delays, lost packages, or additional shipping costs caused by incorrect or incomplete addresses provided by the customer.

Lost, Delayed, or Stolen Packages

Once an order has been shipped and confirmed as delivered by the carrier, we are not responsible for lost, stolen, or misplaced packages. If your package appears to be delayed or missing, please contact the shipping carrier directly using your tracking information.

We will do our best to assist with any shipping concerns, but final delivery responsibility remains with the carrier once the package has left our facility.

International Orders

International customers are responsible for any customs duties, taxes, or fees required by their country. Customs delays are outside of our control and do not qualify for refunds or cancellations.

Contact Us

If you have any questions about your order or shipping status, please contact our support team and we will be happy to assist.