Return Policy

We take great care to ensure every Gua Sha tool meets our quality standards before it reaches you.

Eligibility

We only accept returns if:

• Your order arrives damaged during transit.
• You receive the wrong item.
• Your product has a manufacturing defect.

To request a return, please contact us within 7 days of delivery with your order number and clear photos of the issue. Claims submitted after this period may not be eligible for a refund or replacement.

Non-Returnable Items

As our Gua Sha tools are personal care products, we do not accept returns for:

• Change of mind.
• Personal preference or dissatisfaction after use.
• Differences in the natural color, veining, or pattern of the stone, as each piece is unique.
• Damage resulting from misuse, accidental drops, improper care, or normal wear and tear.

Refunds & Replacements

Once your claim has been reviewed and approved, we will offer either:

• A replacement product; or
• A refund to your original payment method.

The remedy provided will depend on the nature of the issue.

Return Shipping

If your return is approved due to a damaged, defective, or incorrectly shipped item, we will provide instructions for the return process and cover reasonable return shipping costs where applicable.

If you have any questions regarding your order, please contact our support team - we're always happy to help.